Due to the nature of the product all sales are FINAL and are not eligible for returns or exchange.
LOST/STOLEN/DAMAGE ORDERS:
We are happy to offer Route Shipping Protection for all SlateLand orders. Simply keep this protection option on at checkout and your package will be protected in the event of damage, loss, or theft. If your order includes Route Shipping Protection and you experience damage to your package while in transit, or loss/theft at delivery, please contact support@slateland.com and we will be happy to assist you through the simple claim process. Refund/replacement requests for damaged, lost or stolen items must be made within 15 days of the delivery date. Requests after this point will be denied.
*If your package is not protected with Route Shipping Protection, SlateLand is unable to accept any liability for damage, loss, or theft.