We have answers
Are your products safe to use on a daily basis?
Yes, they are. We put each product through a rigorous test so you know upfront, exactly what you're getting, ingredients and all. We're proud to offer a hand picked selection of products for your perusing pleasure and hope you love them too. If you have a specific concern, feel free to message us if you want to talk more in depth about an ingredient or product. We're always here to help!
Are your products clean?
Our products are clean because they’re formulated with purpose and knowledge of all active and inactive ingredients so you get what you’re looking for.
Are your products cruelty free?
Yes, all products offered on Slateland are always cruelty free. No animals were harmed. Ever.
Are your products sustainably packaged?
It's important to reduce our environmental impact and we are always working to improve packaging to reduce waste. If you have any suggestions on how we can better our practices, please reach out. We'd love to hear from you.
When will my credit card be charged?
Your credit card will be charged as soon as the order has been processed. That is to say, expect a charge within 3-5 business days.
Can I changed my billing address after I've placed an order?
Unfortunately, we can not change your billing address after the order has been processed. Rest assured, your order will still arrive at your door.
How do Pre-Orders work?
When you pre-order a product, it means you're placing an order before it's available to ship. When it does become available, we'll send the product out within the appropriate business days. Basically, you're ensuring the item is yours as soon as it's available on our site which is really cool. YAY!
What does it mean when an order is on backorder?
If an item is on backorder, it means too many people want this product at the moment and it is being made but isn't currently on site. Rest assured, we're working to get it to you as soon as possible.
Can I cancel my order?
Unfortunately, we are unable to cancel orders once they are placed.
Slateland is the e-commerce website and launching pad for all products lines under Slate Brands. For more information on our company, please visit slatebrands.com.
How do I follow Slateland on social media?
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