Where does Slateland ship?
Slateland only offers domestic shipping within the 48 contiguous states in the United States at this time. Rest assured, worldwide shipping will be available soon!
Can I change the shipping address for my order?
Yes you can! But only before your order enters the packing process. Please email us at firstname.lastname@example.org with your order number and the updated address within the same day of your order–- please note we are only able to make changes to your order if it has not yet entered the packing process.
Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.
My order has already shipped - can I still change the shipping address?
Once your order is packed and shipped, Slateland is unable to assist in changing the shipping address. You will need to contact the shipping service (UPS, USPS or DHL) directly and reroute your package using the tracking number provided.
Can I change the billing address for my order?
Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry though! As long as your shipping address is correct, you will be able to receive your order!
How long does shipping take?
Domestic Shipping (U.S. orders to 48 contiguous states)
takes about 5-7 business days.
Please allow 1 to 2 business days for us to receive and process your order.
(Please keep in mind orders may be delayed due to COVID-19.)
When will my order ship?
Processing normally takes 1 to 2 business days (and orders placed after 1:00 pm EST are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.
How do I track my package?
When you place your order, you will be emailed a shipping confirmation email along with a tracking number that allows you to track your package.
Is shipping free?
Unfortunately Slateland does not offer free shipping at this time.